naga91 Platform Privacy Notice
This page describes what we collect when you use naga91 and how we keep that data protected. We at naga91 collect personal information to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet), and maintain records of your betting activity on our football sportsbook, live-dealer tables, slots, and esports markets.
Our privacy commitments are straightforward: we do not sell your data to third parties for marketing purposes. We share your information only with payment processors, identity-verification services, and where required by law. Our servers may sit outside your jurisdiction; transfers of your data are encrypted and subject to applicable data protection standards. You retain rights to access, correct, and delete your personal information under the law of your residence.
This policy covers data collection, use, storage, retention, third-party access, cookies, and your privacy rights on naga91. If you have questions about how we handle your data, contact our support team through the Help Center.
What We Collect and Why
We collect information in stages. When you register on naga91, we collect your name, email address, phone number, and date of birth. These details are necessary to create your account and contact you about your use of our platform.
Before you can deposit funds, we require identity verification. We collect a photo of your government-issued ID (passport, national ID card, or driver's licence), and we may request proof of address (utility bill, bank statement). We use this information to confirm your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
When you deposit or withdraw funds, we collect your payment method information (e-wallet account, bank account details). We do not store complete payment credentials; our payment processors handle sensitive data. We record transaction amounts, dates, and outcomes to maintain accurate account records and detect fraud.
Our Betting Data Collection
We record every bet you place on naga91—whether on Liga 1 matches, Piala AFF fixtures, Champions League games, live-dealer tables, slots, or esports markets (Mobile Legends, Free Fire, PUBG Mobile). We track your bet amounts, markets selected, outcomes, and winnings. This data helps us operate our platform, settle disputes, and detect patterns of fraud or account controls requests.
How We Use Your Data on naga91
Our primary use of your data is to operate naga91 and fulfil our contractual obligations to you. This includes processing your deposits and withdrawals, settling bets, calculating bonuses, and responding to your support requests.
We use your data for compliance and legal obligations. We are required by financial regulators and anti-money-laundering authorities to collect and retain your identity information. If authorities in your jurisdiction request your data (e.g., during a tax investigation), we comply with lawful requests.
We use your data for fraud and security purposes. We analyse betting patterns to detect suspicious activity, account takeovers, and collusion. If we identify potential fraud, we may freeze your account and contact you through your registered email or phone.
We use your data to improve naga91. We analyse anonymized betting trends to understand which markets (football, live-dealer, slots, esports) are most popular and which fixture types (Liga 1, Piala AFF, Piala Indonesia, Champions League) attract the most activity. This informs our product roadmap.
Third Parties and Our Data Sharing Policy
We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and banks: mobile banking, local payment, online payment, e-wallet). These processors handle your deposit and withdrawal transactions and are subject to their own privacy policies.
We may share your data with identity-verification services and background-check providers. These services confirm that your identity documents are genuine and help us comply with KYC requirements.
We do not share your personal data with marketing partners, data brokers, or third-party advertisers. We do not sell your betting history, contact details, or financial information for commercial purposes. The only exceptions are:
- We comply with lawful requests from courts, law enforcement, or regulators in your jurisdiction.
- We share data with successor companies if naga91 is acquired or merged (you will be notified).
- We share anonymized, aggregated data (e.g., "non-specific info of naga91 users prefer football betting over slots") for analytics and research.
Data Storage, Retention, and International Transfer
Our servers are located in data centres outside Indonesia. This means your data may be transferred and stored in jurisdictions with different privacy laws than your own. We encrypt data in transit and at rest using industry-standard encryption (TLS / AES). We maintain access controls so only authorized staff can view personal information.
We retain your identity documents and verification records for as long as your account is active, plus a minimum of five years after closure (as required by financial regulations). We retain your betting records and transaction history for the same period to settle disputes and comply with AML regulations.
Users in Jakarta, Surabaya, Bandung, Medan, and other regions are subject to the same data storage and retention practices. We do not apply different privacy standards based on geography.
Your Rights and Our naga91 Privacy Practices
You have the right to access your personal data held by naga91. You can download your account information (name, email, betting history, balance records) by contacting our support team through the Help Center. We will provide this information within thirty days.
You have the right to request correction of inaccurate data. If your name, email, or phone number is incorrect on your account, contact our support team and we will update it. Note that you cannot change your identity documents retroactively; those records are maintained for regulatory compliance.
You have the right to request deletion of your personal data. Once your account is closed and all financial obligations are settled, you may request data deletion. We will delete your account records after the retention period expires (minimum five years for regulatory compliance). Some data may remain in backups for a limited time.
We do not process your data based on automated decision-making or profiling. Account suspensions, bet rejections, and bonus forfeitures are made by our support team after human review, not by algorithms.
Cookies and Tracking on naga91
Our naga91 website and app use cookies to maintain your login session, remember your preferences (display language, odds format), and track your browsing patterns for security. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year).
We do not use third-party tracking pixels or social-media cookies that would allow Facebook, Google, or other platforms to build profiles of your naga91 activity. Our analytics are internal only and measure aggregate usage trends (e.g., peak traffic times during Liga 1 matchdays or Champions League fixtures).
You can disable cookies in your browser settings, but this may prevent naga91 from functioning properly (you may be logged out repeatedly, unable to place bets, or unable to withdraw funds). We recommend keeping cookies enabled while using naga91.
Contact Us and Policy Changes
For questions about our privacy practices, data access requests, or concerns about how we handle your information, contact our support team through the Help Center on naga91. We will respond to privacy inquiries within thirty days.
We may update this privacy policy to reflect changes in our data practices, legal requirements, or service features. If we make material changes (e.g., we begin sharing data with new third parties, or we extend our data retention period), we will notify you by email at least thirty days in advance. Continued use of naga91 after the notification period constitutes acceptance of the updated policy.
Our privacy policy is governed by the law of your jurisdiction of residence and applies to all users of naga91, including those in Jakarta, Surabaya, Bandung, Medan, and other supported regions. This policy is supplementary to our main Terms of Use; in the event of conflict, the Terms of Use govern.